Trade, Retail and FMCG interpreting

Excellent Interpreters at the seminar series "Young Entrepreneurs - Global Aspiration"

2020/08/09

The Saigon Times' annual 2030 Business Club is a series of seminars under the theme "Young Entrepreneurs – Global Aspiration," this year's topic being "Digital Customer Service"

By merging the physical and digital world, Industry 4.0 is a marketing and sales game-changer that helps build experiences that consumers find highly relevant. Nonetheless, managing and harnessing customer data to create life customers and drive revenue is a huge challenge for companies. Some see the race to raise brand awareness as consumers today are better informed and bombarded with options.

The seminar covered a range of issues on why customers should be at the center and how to respond to customer needs, including what is excellent customer service? ; KPIs to measure customer service by leading market research firms; technological advances to transform customer service; actionable steps to improve customer satisfaction; lessons learned and industry trends.

A number of seminar speakers currently serve in multinational corporations. They are Ms. Dang Thuy Ha – Director, Client Leadership, Northern Region Nielsen Vietnam; Ms. Huynh Thi Ngoc Truc – HR Director of Coca-Cola Beverages Vietnam Ltd.; Mr. Hoang Viet Anh – Deputy General Directors of FPT Software, CEO of FPT Telecom; Ms. Duong Thu Huong – CEO of Interactive Co. Ltd., Forbes Vietnam and Director of Public Relations at IDG Ventures Vietnam; Mr. Nguyen Huu Thai Hoa – Director of Center for Thinking Science, Ministry of Science and Technology, and so on.

To our valued customers and all those who have supported the AKT team so far, we are grateful for your continued patronage and loyalty as we would not be here without you. And to everyone reading this post – you could be our next client. 

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